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Shipping

Shipping

We hope to make your online shopping experience at Ms Soignée a pleasurable one and it is important to us that you receive your order in a timely fashion. Please see the approximate transit time below. Transit time is an estimate and cannot be guaranteed.

We offer international shipping.  If your country is not listed in the drop-down menu of countries that we ship to, please email us at order@mssoignee.com.

We understand that you may need your order urgently and where we are able to assist, we will do our best - please contact us. This assistance is out of goodwill and is not guaranteed. 

 

 

Shipping options within Singapore

Domestic shipping within Singapore will take approximately 1-2 business days to reach you after the item has been dispatched.

We offer free local shipping for orders above USD300.

 

International shipping options

  • International standard shipping

All shipments are registered and have a tracking number.

Transit time after dispatch is approximately 6-12 business days for major cities and may be up to 14-21 business days for remote areas.

Ms Soignée shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Ms Soignée.

  • International express shipping

We offer free international express shipping for orders above USD500.

All shipments can be tracked online. The relevant tracking information will be emailed to you when the order has been dispatched.

Transit time after dispatch is approximately 3-5 business days for major cities and 5-7 business days for remote areas.

Ms Soignée shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Ms Soignée.

 

Flat Rate Shipping Fees (USD)

 

Singapore

Zone 1

(Malaysia)

Zone 2 

(Rest of Southeast Asia, Hong Kong, Taiwan, Macau)

Zone 3

Rest of the world

Standard

5

10

15

20

Express

17

30

40

 

 Shipping policies

Please note the following:

  • Deliveries are sent during business hours between Monday and Friday.
  • Purchases made on Saturday, Sunday and public holidays will be processed on the next business day.
  • All deliveries must be signed for. Please note we cannot deliver to PO box addresses.
  • Should there be a possible credit card verification, your order may be subject to a delayed dispatch.

 

Free shipping / shipping discounts

We offer free shipping in Singapore for orders above USD300.

We offer free international express shipping for orders above USD500.

Ms Soignée runs shipping promotions from time to time. To be notified by email, simply sign up to our newsletter.

 

Taxes and Duties

Product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these taxes and duties is necessary to release your order from customs on arrival.

 

Refused Shipments

If you refuse a shipment from Ms Soignée, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Ms Soignée. This amount will be deducted from your merchandise refund.

 

Gifts

If the order is a gift, the package will be marked "Gift," but the cost of the item will still be included on the customs form. Customs authorities require us to declare the value of the gift item directly on the package.

 

 

 

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