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FAQ

HOW DO I MAKE A PURCHASE?

 

Shopping at Ms Soignée is easy:
  • Use the CATEGORIES and COLLECTION links under the SHOP tab. 
  • Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page.
  • Review the items in your shopping bag by clicking the SHOPPING CART ICON at the top of the page.
  • Click on 'CHECKOUT' to complete your order.
  • We accept VISA, Mastercard, American Express via PayPal and PayPal.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

 

Please be assured that we take data protection seriously and your information will be kept private and confidential.  Such information will only be shared with third parties with your authorisation and where they abide by applicable data protection legislation.  For more information, please read our Privacy Policy in Section 8 of our Terms of Service.

 

CAN I AMEND MY ORDER?

 

Regrettably, you will not be able to amend your order once you have checked out and made payment.  This is to facilitate the efficient processing of all orders.  Under limited circumstance, you may cancel your existing order if it has not been shipped - please email us at hello@mssoignee.com with your request.  You may then place a new order.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

 

Once your payment details have been verified and approved, we will ship your order with the service you have selected.  Please refer to our Shipping page for the approximate transit times. We cannot take responsibility for delays due to customs clearance or payment transaction.

 

DO YOU HAVE A SIZE GUIDE?

 

There is a link to a general fitting guide on every product page as well as a table of measurements for all sizes of each individual product under the "Size and Fit" tab.

 

I'VE RECEIVED AN INCORRECT ITEM - WHAT SHOULD I DO?

 

We apologise if we have sent you an incorrect item.  Please email us at hello@mssoignee.com with a snapshot of the incorrect product and we will get back to you on the next steps within 48 hours.

 

I'VE RECEIVED A DEFECTIVE ITEM - WHAT SHOULD I DO?

 

We are committed to selling only the highest quality clothing and accessories hence we employ stringent quality checks before an item is shipped, however some faults may unfortunately, occasionally go unnoticed.
Should the item(s) that you have received have major manufacturing defect(s), please notify us by email at hello@mssoignee.com within 3 days of receiving the order.  We will gladly do an exchange for you.  The item(s) need(s) to adhere to our return requirements as specified here to be eligible for the exchange.

 

HOW DO I RETURN MY ORDER?

 

Please refer to our Return Policy page for more information.

 

CAN I EXCHANGE MY ORDER?

 

Unfortunately, we cannot accommodate exchanges other than for manufacturing defective merchandise at this time.  Please return your unwanted items and place a new order.

 

I HAVE NOT RECEIVED MY PARCEL, WHAT SHOULD I DO?

 

Please email us at hello@mssoignee.com if you have not received your parcel after 28 working days and we will assist you accordingly.

 

I HAVE QUESTIONS ON SHIPPING - WHERE CAN I FIND MORE INFORMATION?

 

Please refer to our Shipping page for more information. 

 

I HAVE AN URGENT ORDER, CAN YOU HELP?

 

We understand that sometimes customers would like to receive their orders in time for an upcoming event/occasion - while we do not offer same day delivery currently, we will try our best to help if we can.
Please email us at hello@mssoignee.com with your request.  For our Singapore and Hong Kong customers, we may be able to expedite your order for a next day delivery. 

 

DO I NEED TO REGISTER AN ACCOUNT BEFORE MAKING A PURCHASE?

 

No, you may proceed with your order without registering for an account with us.  However, to facilitate a faster checkout for your future orders, we recommend that you register an account.  

 

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